JT Ripton

JT Ripton is a business consultant and freelance business and marketing writer out of Tempe, AZ. You can follow him on Twitter @JTRipton.
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Recent Posts

By JT Ripton  | Feb 6, 2019

Metrics | Customer Experience

5 Important KPIs for Customer Experience in 2019 and Beyond

Quality customer service is becoming widely recognized as integral to a company’s success, but tracking what that actually means can sometimes be an...

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